FAQs
I just placed an order, can I cancel or edit the order?
Because we process orders quickly, we can’t guarantee changes or cancellations once an order is placed. However, please email [email protected] as soon as possible and we’ll do our best to help!
Do you offer returns or exchanges?
Return & Exchange Policy We want you to love your American Farmacy products. If something isn't right, please email [email protected] within 30 days of receiving your order. Please include your order number, a photo of the product and a brief description of the issue.
Please note that all returns must be pre-approved by our team. While we strive to accommodate every request, original shipping charges are non-refundable, and customers are responsible for return shipping costs.
How can i check the status of my order?
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Email Notifications: Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number.
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Account Dashboard: If you created an account, you can SIGN IN
Quick Note: If you recently placed an order during a high-volume period, please allow a few business days for processing before tracking information becomes active.
Where's my package?
We ask that you give USPS up to 3 weeks to deliver your package from the date it leaves our warehouse. If your goodies haven't arrived after that 3-week window, please reach out to our team at [email protected] with your order number.
Can I work with you?
We'd love to hear from you, email us at [email protected].